Practice Charter

You will be treated with courtesy and respect by all practice personnel

  • An urgent appointment with a doctor or nurse practitioner will be available on the same day
  • Where possible a non-urgent appointment with a doctor will be offered within 2 working days
  • We aim to see patients as close to their appointment times as possible. If you have waited longer than 20 minutes please ask the receptionist for an explanation
  • We aim to answer the telephone within 6 rings
  • An appointment with a practice nurse will be available within 3 working days
  • Requests for repeat prescriptions will be dealt with within 2 working days. This can be in person by post or online
  • All comments and suggestions about the service are welcome
  • If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner
  • We wish to make the practice as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services