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Information:

Online Consultation Service

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If you need urgent help, please call the practice.

For non-urgent medical or administrative help, you can contact us using our online consultation tool.

This service allows you to tell us about your symptoms, ask questions, or request advice without needing to phone or attend the surgery.
Your request will be reviewed by our clinical or administrative team. Submissions are reviewed during our normal working hours, and we will provide a response once your request has been assessed.
Response times can differ depending on the nature of your enquiry and overall demand.

Please note: this service is not monitored continuously, and response times may vary.

If you have a medical emergency or need help outside of practice hours, please contact NHS 111 or 999 as appropriate.

Opening times

Macklin Street Surgery

Macklin Street Surgery is currently closed.

Opening times
DayOpening hours
Monday8am to 6:30pm
Tuesday8am to 6:30pm
Wednesday8am to 6:30pm
Thursday8am to 6:30pm
Friday8am to 6:30pm
SaturdayClosed
SundayClosed

Park Farm Surgery

Park Farm Surgery is currently closed.

Opening times
DayOpening hours
Monday8am to midday
TuesdayClosed
Wednesday8am to midday
ThursdayClosed
Friday8am to midday
SaturdayClosed
SundayClosed

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Disability access

Both surgeries are accommodated entirely on the ground floor and are both accessible via automatic doors. At Macklin Street Surgery we offer accessible parking adjacent to the ramp leading to an automatic door.

Accessibility information

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braille, large print or easy read. If we can support you to lipread or use a hearing aid or communication tool, please let us know.

Interpreters

Practice staff, doctors and nurses speak English, please ask a receptionist if you need an interpreter.

Related information

Appointments

Prescriptions

Page published: 5 May 2023
Last updated: 19 November 2025