Our appointment system
If you phone the surgery the receptionist will take some brief details about yourself including the reason for your appointment. This helps our trained staff decide the best person to deal with your query.
Please be assured that our receptionists are under the same confidentiality laws as the doctors and nurses. Their role is to assess the problem and guide you to the best person to help you.
- 54% of our GP appointments are available to book two weeks in advance online
- 46% of our GP appointments are available to book on the same day
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
Once all our appointments are booked we offer a limited number of urgent phone appointments where a GP or a nurse will call you to assess what the problem is and try and resolve it over the phone. These are for urgent issues that cannot wait for a normal routine appointment or until the following day.
If the GP wishes to see you following an urgent phone call this may be at either Macklin Street, or Park Farm Surgery, dependent on where the on call GP is based that day. We try very hard to satisfy patient demand however once we have no appointments or phone slots left we may refer you to other healthcare providers such as the walk in centre. All of our patients can be seen at either surgery if an appointment is available.
To request an urgent appointment for today during opening times:
- phone us on Macklin Street Surgery 01332 340381 or Park Farm Surgery 01332 551021
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on Macklin Street Surgery 01332 340381 or Park Farm Surgery 01332 551021
- use your NHS account (through the NHS website or NHS App)
- via SystmOnline
Extended access
Derby City Primary Care Ltd comprises of 6 GP surgeries across Derby City, including:
- Horizon Healthcare
- Derwent Medical Centre
- Friar Gate Surgery
- Macklin Street Surgery
- Osmaston Surgery
- Wilson Street Surgery
The federation is offering extended access appointments to its combined 70,000 patient population. The pilot scheme will support the surgeries in providing additional appointments that are more accessible for all.
Patients not attending appointments
Most patients know that if they book an appointment with us and are unable to attend, that they should contact the surgery and cancel that appointment so we can offer that slot to another patient who needs to be seen. Unfortunately we have some patients who do not cancel a booked appointment and this can add up to as many as 400 appointments a month.
Please be advised if you do not cancel a booked appointment we cannot offer that appointment to another patient. Patients who repeatedly do not cancel booked appointments will be removed from our practice list and will need to register with another doctors surgery.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on Macklin Street Surgery 01332 340381 or Park Farm Surgery 01332 551021 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
When a visit is recommended
We believe home visiting makes clinical sense and is the best way of giving a medical opinion in cases involving:
- the terminally ill
- the truly housebound for whom travel to the surgery by car would cause a deterioration in their medical condition or unacceptable discomfort
After an initial assessment over the phone a seriously ill patient may be helped by a GP’s attendance. However the GP may advise the patient, or person with the patient, to ring 999 to receive the appropriate immediate care.
Examples of such situations are:
- heart attack
- severe shortness of breath
- severe haemorrhage
When a visit is not appropriate
In most of the following cases, to visit would not be an appropriate use of a GP’s time:
- common symptoms of childhood illness
- fevers
- cold
- cough
- earache
- headache
- diarrhoea/vomiting
- most cases of abdominal pain
These patients are usually well enough to travel by car. It is not necessarily harmful to take a child with a fever outside. These children may not be fit to travel by bus or to walk, but car transport may be available from friends, relatives or taxi firms. It is not a doctor’s responsibility to arrange such transport.
Adults with common problems (such as cough, sore throat, influenza, back pain and abdominal pain) are also readily transportable by car to a doctor’s premises.
Common problems in the elderly (such as mobility problems, joint pain and general malaise) would also best be treated by consultation at a doctor’s premises.