Practice Demand – 29th October 2021.
Currently demand for GP appointments has risen by 31% and as a Surgery we are doing our best to try and cope with this surge in demand along with the staff shortages caused by increased pressure and COVID.
Over the past 4 weeks we have offered 4658 appointments.
During the same period of time we have received 18,394 incoming calls and made 5056 outgoing calls
General Practice as a whole is under immense pressure and we are doing our best as a surgery to cope with patient expectations, we understand it is frustrating for patients when they cannot get an appointment.
Our reception team is working flat out to try and cope with the increased pressure we politely ask that patients do not take their frustrations out on the reception team.