Medicine Order Line (MOL)
We are joining the MOL from the 29th June 2022.
From the 29th June 2022 we will have a new dedicated Medicines Order Line service. Simply telephone the Medicines Order Line on 01158 550 260 to request your repeat medication.
Your prescription will then be sent electronically to a nominated pharmacy of your choice, having been authorised by your usual GP first. You will then be able to collect your medication direct from your pharmacy within 2 working days. Please give your pharmacy additional time to get your prescription ready for you.
The Medicines Order Line is open Monday to Friday, 08:00 to 16:00.
Telephone lines are particularly busy on Mondays and the day after Bank Holidays. Afternoons and Wednesday to Fridays are quieter times and the queue times are shorter, so it is preferable to call later in the day or week to ensure you can get through easier.
There is high demand at the practice and the Medicines Order Line (MOL) and the phone lines are very busy.
To assist patients they Medicines Order Line have put a call back service in place.
To access it, please email ddccg.southMOLonlinerequests@nhs.net, and include the following information:
- The name of your GP practice
- Your name
- Your date of birth
- Your contact telephone number
Please do not include medication details in your email.
Please note that no responses will be provided via email as the purpose of email is to request a call back only. The MOL expect to be able to call you back within 2 working days (excluding Saturdays and Sundays) but that may vary according to the volume of enquiries.
The MOL will attempt to call you back three times only. Please keep your phone with you at all times. It is also important to note that by providing the MOL with your email and details you are giving permission to share your details with other NHS organisations who may also have to share your information so that your request ban be completed. The CCG accepts no responsibility for the incoming transfer of information.