Covid-19 Macklin Street Surgery Notice

Please note;

Your General Practice is unable to offer you a certification of covid vaccination, a vaccination passport or a letter to prove you have been vaccinated against covid-19.  These proof of vaccination documents have not yet been developed and as such cannot be provided by your GP.  As soon as we have further information we will share it with you. 

A message from Derby and Derbyshire Local Medical Committee;
“You will have no doubt seen reports in the national press about changes to general practice appointments and access. Unfortunately these reports have misrepresented the current state of general practice and proposed changes and we, as the representative body of Derbyshire general practice, would like to clarify things.

General practice in Derbyshire has been open throughout the pandemic; providing patient care whilst delivering the largest scale vaccination programme in history. Our teams have followed NHS England protocols; moving overnight to use virtual consultations and triage. They have safely opened up more services as national guidance and the intensity of the pandemic allowed. During the entire pandemic, clinicians have continued to see patients face-to-face when clinically needed; always making sure that infection control and social distancing measures were in place to protect patients and staff alike.

The latest GP appointment figures in England showed that practices delivered almost 5 million more appointments in March than they did the month before, and nearly 3 million more than they did in the same month two years ago, long before the onset of the pandemic. Simply put general practice is working flat out. With this increasing patient demand, general practice will continue to work smartly to get the balance right; consulting with patients in the most appropriate fashion in as timely a manner as is possible. This means, as per the practice contract with NHS England, that it is for the surgery to determine the manner in which it sees its patients. Only by doing this can we ensure quality care is maintained for the many, rather than servicing the demands of the few.

We know it is hard to get an appointment right now. But the above figures explain that this reflects the large number of patients requesting care, not lack of activity within general practice. We are hearing increasing reports of frustration and abuse targeted at practice staff because of delays, and we are concerned that the recent media reporting will worsen this by fuelling inappropriate requests for face-to-face appointments that are not needed and cannot safely be accommodated. We would ask you all to treat each member of the practice team with respect and understanding; we will continue to support our practices and help them to take a zero tolerance approach to any forms of abuse.

We thank you for your patience and continuing to work with your surgery.”
  • Our branch site Park Farm Surgery remains shut until further notice, for any patient queries please call Macklin Street Surgery and select option 1. Unfortunately we are unable to put required social distancing measures in place at Park Farm therefore we need to remain closed until further notice. 
  • Macklin Street Surgery doors remain locked, we ask that you please don’t turn up to the surgery without a confirmed face to face appointment booked.
  • All appointments will initially be by telephone with a GP or Nurse who will make you a face to face appointment if required and deemed safe and appropriate to do so.
  • The wearing of face coverings is now mandatory for all patients visiting a GP Surgery unless you are medically exempt.  You may be refused entrance to the surgery if you do not have a face covering.
  • For any prescription requests, please make these online via your online services or by telephone (01332 340381 option 1).  We ask that when ordering your prescription that you nominate a pharmacy to collect your prescription from.
  • For any MED3 requests in relation to Covid-19 symptoms and/or self-isolating, please see Requests for MED3 Fit Note before contacting the surgery.

Our telephone lines remain open and manned as usual, so for any queries please give us a call.

Thank you for your understanding during this time.

Updated 28th June 2021.