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Extended Access

From the 28th June 2019 all extended access appointments will be at Wellside Medical Centre 3 Burton Road, Derby, DE1 1TH.

We will no longer be offering evening appointments at Macklin Street Surgery on a Tuesday and Thursday but will offer appointments 7 days a week at Wellside.

Opening Times

Monday to Friday 6pm – 8pm

Saturday 8am – 12pm

Sunday 9.30am – 12.30pm  

What conditions can be treated?

The hubs are designed to treat patients with acute minor ailments who require a face-to-face clinical assessment in order to be treated appropriately. It will be primarily GP & Nurse Practitioner appointments.

Appointments are made via the patient’s own GP surgery and are available to patients who are unable to access appointments during normal surgery hours or when surgery appointments are fully booked.

 People who cannot be seen: 

  • Babies under 12 weeks old
  • Pregnancy-related problems
  • Chronic disease or long-term condition management that requires continuity of care
  • Severe mental health problems
  • Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
  • Walk-in patients

Repeat Prescriptions

red_orange_pillsAll requests for repeat prescriptions should be made in writing, preferably using the right hand side of the prescription, either by post (enclosing a stamped addressed envelope if you wish it to be posted back) or by leaving your request at the reception desk. You can order your repeat prescriptions up to 2 weeks in advance. If you order earlier than this your prescription will not be processed. If you have a reason for needing to order your prescription early please discuss this with the reception team.

You may also request your repeats online but you will need to register at reception first.  Please note that there have been some changes made to the way you request your repeat prescriptions via Systmonline.  Repeat prescriptions can now be requested via the 'medication' button on the 'home' tab.

Prescriptions will be ready for collection two working days after we have received your request, although sometimes the doctor will need to see you before issuing the prescription. All patients on repeat prescriptions need to be seen by the doctor or nurse from time to time.

Please remember to order your prescriptions in a timely manner around the Bank Holiday dates and Christmas.

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

Patients travelling outside the UK

Under NHS legislation, the NHS ceases to have responsibility for medical care of patients when they leave the UK.

For patients who will be out of the country for up to 3 months, the practice will provide sufficient medicines for an existing condition if clinically appropriate. 

Patients leaving the UK for more than 3 months are advised to register with a local doctor for their continuing medical needs. This may need to be paid for by the patient.  The practice will provide up to 3 months of medication to allow time to register with a doctor in the destination country.

If the practice is aware that a patient is outside the UK for longer than 3 months we may consider de-registering them in line with NHS regulations.

The practice is not responsible for issuing "just in case" prescriptions for medical problems which may arise while abroad.  The exception to this are patients who are routinely supplied with rescue medication as part of a Personal Care Plan.  The practice advises patients to obtain adequate travel insurance and access medical advice while abroad.

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