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Noticeboard

 

Extended Access

From the 28th June 2019 all extended access appointments will be at Horizon Healthcare 3 Burton Road, Derby, DE1 1TH.

We will no longer be offering evening appointments at Macklin Street Surgery on a Tuesday and Thursday but will offer appointments 7 days a week at Wellside.

Opening Times

Monday to Friday 6pm – 8pm

Saturday 8am – 12pm

Sunday 9.30am – 12.30pm  

What conditions can be treated?

The hubs are designed to treat patients with acute minor ailments who require a face-to-face clinical assessment in order to be treated appropriately. It will be primarily GP & Nurse Practitioner appointments.

Appointments are made via the patient’s own GP surgery and are available to patients who are unable to access appointments during normal surgery hours or when surgery appointments are fully booked.

 People who cannot be seen: 

  • Babies under 12 weeks old
  • Pregnancy-related problems
  • Chronic disease or long-term condition management that requires continuity of care
  • Severe mental health problems
  • Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
  • Walk-in patients

Missing appointments process;

We expect all of our patients to advise us in good time if they cannot attend an appointment so that appointment can be offered to another patient, we fully understand that there may be genuine reasons for not attending an appointment and also that errors can be made by the practice when booking appointments. In normal circumstances where there is no reason for an appointment being missed the Practice will follow the policy below.

If you do not attend 3 appointments within a 12 month period, you are at risk of being removed from the surgery. Certain circumstances will be taken into account however as a general rule the process is detailed below;

Did not attend 1 appointment – 1st warning letter/text

Did not attend 2 appointments – 2nd warning letter/text

Did not attend 3 appointments – Removal Letter - Removed from list and asked to register at another surgery.

This includes appointments with GP or Nurse, but does not include Post Natal, 8 Week Baby Check, Child Immunisations or Memory Clinic. However attendance of these appointments are monitored and will be discussed on a case by case basis.

 
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