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Noticeboard

Wednesday 1st August 2018 - Surgery Closure

Please note the surgery will also be closed on Wednesday 1st August 2018 at 1pm, due to staff training, the surgery will re-open on Wednesday 1st August 2018 at 2pm. If you need URGENT MEDICAL ASSISTANCE during this time please contact the usual surgery number for further information (01332 340381)

Missing appointments process;

We expect all of our patients to advise us in good time if they cannot attend an appointment so that appointment can be offered to another patient, we fully understand that there may be genuine reasons for not attending an appointment and also that errors can be made by the practice when booking appointments. In normal circumstances where there is no reason for an appointment being missed the Practice will follow the policy below.

If you do not attend 3 appointments within a 12 month period, you are at risk of being removed from the surgery. Certain circumstances will be taken into account however as a general rule the process is detailed below;

Did not attend 1 appointment – 1st warning letter/text

Did not attend 2 appointments – 2nd warning letter/text

Did not attend 3 appointments – Removal Letter - Removed from list and asked to register at another surgery.

This includes appointments with GP or Nurse, but does not include Post Natal, 8 Week Baby Check, Child Immunisations or Memory Clinic. However attendance of these appointments are monitored and will be discussed on a case by case basis.

 
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