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Noticeboard

Wednesday 17th July 2019 - Surgery Closure

Please note the surgery will be closed on Wednesday 17th July 2019 at 1pm, due to staff training.

The surgery will re-open on Thursday 18th July 2019 at 8am.  If you need URGENT MEDICAL ASSISTANCE during this time please contact the usual surgery number for further information (01332 340381) 

 

Extended Access

From the 28th June 2019 all extended access appointments will be at Wellside Medical Centre 3 Burton Road, Derby, DE1 1TH.

We will no longer be offering evening appointments at Macklin Street Surgery on a Tuesday and Thursday but will offer appointments 7 days a week at Wellside.

Opening Times

Monday to Friday 6pm – 8pm

Saturday 8am – 12pm

Sunday 9.30am – 12.30pm  

What conditions can be treated?

The hubs are designed to treat patients with acute minor ailments who require a face-to-face clinical assessment in order to be treated appropriately. It will be primarily GP & Nurse Practitioner appointments.

Appointments are made via the patient’s own GP surgery and are available to patients who are unable to access appointments during normal surgery hours or when surgery appointments are fully booked.

 People who cannot be seen: 

  • Babies under 12 weeks old
  • Pregnancy-related problems
  • Chronic disease or long-term condition management that requires continuity of care
  • Severe mental health problems
  • Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
  • Walk-in patients

Practice Charter

You will be treated with courtesy and respect by all Practice personnel

    • An urgent appointment with a Doctor or Nurse Practitioner will be available on the same day
    • Where possible a non-urgent appointment with a doctor will be offered within 48 hour
    • We aim to see patients as close to their appointment times as possible. If you have waited longer than 20 minutes please ask the Receptionist for an explanation
    • We aim to answer the telephone within six rings
    • An appointment with a Practice Nurse will be available within three working days
    • Requests for repeat prescriptions will be dealt with within 48 hours. This can be in person by post or online via website
    • All comments and suggestions about the service are welcome. Please use the box provided in the waiting area.
    • If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner
    • We wish to make the Dr Holloway & Partners as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.



 
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